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Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their …
Starting at $9.95 per month
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What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…
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Popular Features
- Message alerts (56)9.696%
- Answering rules (57)9.393%
- Mobile app for iOS (52)9.090%
- Call screening (50)8.888%
Pricing
Local Phone Number
$9.95
On Premise
per month
Toll Free Number
$9.95
On Premise
per month
Toll Free Calling Plan
$15.00
On Premise
per month
Entry-level set up fee?
- $19.95 per user/monthOptional
For the latest information on pricing, visithttps://www.ooma.com/small-business…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Getting the most out of Ooma Office Multi Ring Demo
YouTube
Getting the most out of Ooma Office Pro Call Recording Demo
YouTube
Getting the most out of Ooma Office Pro: Call Recording | Demo
YouTube
Ooma Office Web Portal demo
YouTube
Getting the most out of Ooma Office: Multi Ring | Demo
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.
With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.
Ooma Office features include:
- Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
- Free Local Number– Keep your existing number or choose a new one for free.
- Virtual Receptionist allows you to manage and route incoming calls easily
- Mobile App– manage business phone calls from your cell phone.
- SMS Messaging through the Ooma Office mobile app.
- Call Park
- Ring Groups
- Music on Hold
- Transfer Music
- Extension dialing
- Extension Monitoring
- Call Forwarding
- Virtual Extensions
- Voicemail
- Call transfer
- Flexible Numbering
- Company Directory
- Call Logs
- Conference bridge for up to 10 callers
- Forward calls during device outages
- Fax Online
- 7-Digit Dialing
- Call Blocking
- Intercom
Advanced Features (Ooma Office Pro)
- Call Recording
- Enhanced Call Blocking
- Overhead Paging
- Voicemail Transcription
- Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants
Ooma Office Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Ooma Office Screenshots
Ooma Office Competitors
Ooma Office Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America |
Ooma Office Downloadables
Frequently Asked Questions
Reviewers rate Message alerts highest, with a score of 9.6.
The most common users of Ooma Office are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(75)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their specific needs, saving time and increasing efficiency for their office staff. The customizable Virtual Receptionist feature stands out as it allows for quick and easy notification of customers with critical information, streamlining processes and improving overall communication. The smooth porting process and nearly zero downtime have resulted in significant cost savings, with some users reporting a reduction of monthly phone service costs by nearly 60%. Additionally, Ooma Office enables inter-location connectivity, allowing for more efficient internal communications and additional savings. Users highly praise Ooma Office's Customer Service and Technical Support, ensuring that any issues or concerns are promptly addressed. The flexibility provided by the mobile app and laptop compatibility has allowed users to answer calls from anywhere, reducing the need to be physically present in the office. With its cost-effectiveness, ease of use, and practical features, Ooma Office has become a go-to solution for service businesses looking for the best value in their phone systems. Whether it's streamlining phone infrastructure, providing remote communication capabilities, or ensuring promptness in responding to inquiries, Ooma Office has proven to be reliable and easy to use for businesses of all sizes.
Simple and straightforward setup: Users have found the setup process for Ooma Office to be hassle-free, with many stating that they were able to get up and running quickly. Several users mentioned being able to set up their phone system within minutes of opening the box.
Excellent call blocking feature: Many users have praised Ooma Office for its effective call blocking feature. It has made it easy for users to block robo and spam calls, providing them with a more streamlined and uninterrupted communication experience.
Flexible and adaptable features: Users appreciate the flexibility and adaptability of Ooma Office, mentioning features such as call routing, virtual assistant, and virtual receptionist. These tools allow businesses to easily adapt to an ever-changing economy, ensuring seamless communication regardless of circumstances.
Phone Module Issues: Some users have experienced frequent reboots and disconnections from the base, which can be disruptive during calls.
Slow Call Log Updates: Users have found the updates in call logs to be slow, resulting in delays when trying to access important information.
Cumbersome E-fax Option: Some users have found the e-fax feature to be cumbersome and not user-friendly.
Users commonly recommend the following in their reviews of Ooma:
-
Explore all available services and review the system services during setup: Users recommend thoroughly exploring all the available services and carefully reviewing the system services during the setup process. This helps ensure that users make the most of Ooma's features and capabilities.
-
Consider factors such as number portability, internet support, and simplicity of setup: Users advise planning the setup in advance and considering factors like number portability, internet support, and simplicity of setup. Taking these factors into account can contribute to a smoother and more seamless transition to Ooma.
-
Speak with a representative to determine the number of lines and phones needed: Users suggest speaking with a representative from Ooma to determine the appropriate number of lines and phones needed for their business. This allows for a customized and tailored solution that meets specific requirements.
Overall, users often recommend exploring all available services, considering important factors during setup, and consulting with a representative to ensure a successful experience with Ooma.
Attribute Ratings
Reviews
(1-25 of 34)Companies can't remove reviews or game the system. Here's why
August 26, 2022
Ooma Office Saved Us Thousands
We utilize Ooma Office as our sole business phone system within our company. We utilize the virtual assistant as well as between 10-30 individual users. One large problem we faced with our previous phone system was its shear cost. Ooma Office has now saved us thousands over the years compared to our old solution, while providing more features than our old solution provided.
- Adapt to any business style. (Office, Mobile, Remote, etc)
- Reduces costs while providing a feature rich product.
- Provides exceptional customer service.
- Implementation with more 3rd party IP phones
- Automated scheduling of call forwarding within a user. (e.g. "always forward on weekends")
March 14, 2022
Ooma is great for my small business
Ooma Office is used to help our hybrid office. It makes it easy to live transfer to those working at home. There is also a voicemail to email feature that makes checking messages on the road very easy. Virtual reception helps direct phone traffic to the correct employee. Ooma Office helped keep my agency in business through the covid pandemic.
- Live transfer.
- Voicemail to email.
- Virtual reception.
- Customer service sometimes has issue.
- Easier explanation of services.
March 07, 2022
I fully recommend Ooma Office!
Ooma Office gives us an easy dashboard to manage our faxes, call logs, and extensions. We also use their virtual receptionist to set our operation hours and set away messages. They have been helpful to adjust our operations to the current climate and rising WFH culture.
- Customer Service
- Virtual assistant
- Faxing
- Adding an admin portal app
March 04, 2022
Ooma Office has great features for a low price
Switched from cable provided telephone service to Ooma Office. It allows users to work from home by taking a phone home with them or using their cell phones. Users can also work while traveling using their cell phones. Texting comes in handy at times. Voicemail to Email transcription is helpful also.
- Allow users to work from practically anywhere
- Cut down on telephone expense considerably
- Ability to use cell phones and still show an office number
- Logging into the app seems slow on Windows and Cell Phones both
- Call Logging is a little cumbersome to review
- Texting to other numbers requires adding them as a contact
March 04, 2022
Easy to use
The virtual assistant feature is fantastic. You can type out the greeting and it is read by the virtual assistant. All of our calls have been routed to the correct person using this feature. It really has been a game changer for our company, with getting customers to the correct person the first time.
- Virtual Assistant
- Voicemails to email
- easy to transfer or conference calls if necessary
- better caller id function
January 25, 2022
Ooma Office is crucial to my practice
Ooma Office is our telephone system that we use in the office. It is absolutely crucial to my practice. I have clinics in 3 different locations and another physician uses one of my offices 3 days a week. I have one centralized number that I can forward to whatever office we are in that day and a "virtual receptionist" that includes a phone tree before the phone even rings in the office that directs the other physician's patients to his number. It allows me to check messages even on the weekends and when we are not in the office.
- Versatile
- Cost-effective
- Internet based and allows for mobility
- Easy to use app that allows me to forward calls and check messages from my cell phone from anywhere
- Customer service takes several calls to fix a complicated issue
December 02, 2021
Ooma is Pretty Great!
Score 10 out of 10
Vetted Review
Verified User
Ooma is pretty good and cheaper than having a landline service agreement with a cable or internet company. It is very easy to use and it has saved me money. I also love the application, which allows me to answer my phone wherever I am. I do not have to be stuck at my office to conduct business, since I can call Clients, via the Ooma application, on the go. The virtual assistant feature is a plus.
- Virtual Assistant.
- Call Transfer.
- App.
- Texting Feature.
November 29, 2021
Another Grateful Customer
Ooma Office has an excellent virtual receptionist that you use to set up your office phone, use your business hours and it automatically redirects your calls, there’s an app to use which makes your business so much easier to run, creating a virtual office, especially when you have employees out sick or on vacation!
- Virtual office/virtual receptionist
- Redirects calls
- Receives messages
- Earn more rewards
- Lower monthly service
- Continue to be great
November 11, 2021
Ooma office is the best investment that I have made for my business
Score 10 out of 10
Vetted Review
Verified User
Ooma office is the best investment that I have made for my business. It is very helpful that I route my business calls to my personal cell office and the virtual receptionist is a great feature. It also saves me a lot of money with me being able to send an e-fax from my Ooma office subscription. The customer service associates at Ooma are always extremely helpful and courteous. I highly recommend Ooma office to any business. It is a great asset and is very cost-effective.
- great customer service
- fast efficient response to troubleshooting issues
- I am very happy with the service
October 30, 2021
Ooma Office is a great solution for small businesses
Score 8 out of 10
Vetted Review
Verified User
Ooma Office helped us streamline our phone infrastructure. It allows us to easily scale, add numbers and stay connected. The virtual assistant also makes it very easy for us to keep our customers up to date and reduce the workload on our staff. It's easy for all of office staff to use and we're able to customize the virtual assistant, hours, incoming call menu, and saving our employees time.
- Call routing
- Virtual assistant
- Easy to block spam calls
- Fax could be better
- Can't send cover page with faxes
- More texting options
October 08, 2021
Ooma - Small business solutions with professional feel!
Score 10 out of 10
Vetted Review
Verified User
Ooma office took what was a very frustrating aspect of our company and simplified it. They also were able to reduce our costs by about $500 per month! The 24 hour support has never left us stranded with problems outside of business hours. We were able to implement our new virtual assistant for call routing very easily and now do not experience misrouted calls or calls with no one there. Robo calls have almost wholly been eliminated.
- Call Routing
- Reducing Costs
- Building extensions
- I have yet to experience anything that I didn't like in Ooma!
September 29, 2021
Best telecommunication service
Ooma helps the company in all telecommunication services like Virtual Fax, Phone service, Mobile app service. They also have a windows app. These features help the company to make all the functions easier like attending the calls on personal mobile by using a mobile app and receiving the fax on the email through virtual fax service.
- VIRTUAL FAX
- VIRTUAL ATTENDANT
- CUSTOMER SERVICE
- N/a
- N/a
- N/a
August 28, 2021
Just Amazing
We are using Ooma Office Company-wide. It bridges the gap between our team members and the customer's needs. Now, our customers can choose from options and be directed to the correct office branch or department immediately.
- Call transfers
- Clarity and speech
- Professionalism
- Computer app optimization
- Options to correct verbiage and pronunciation
- More features for texting
August 25, 2021
Great for small businesses, tons of bang for the buck
Score 10 out of 10
Vetted Review
Verified User
Ooma Office is being used across the organization, providing a number of solutions including call recording, conference calling, faxing, and more. As a small business owner, my favorite thing is the price tag. I did a lot of research before settling on Ooma Office. They give me a lot of bang for the buck. We get tons of features without breaking the bank, and that’s very important when you are in the growing stages. As far as their customer service goes, their team is very friendly, knowledgeable and quick to respond. They are really set up to keep small businesses running.
- Virtual assistant
- Faxing
- Mobile app
July 15, 2021
Flexible, Reliable, Professional Solution
I use Ooma Office for my single-member LLC business, which focuses on educational support services like test prep, tutoring, and language learning online. I use Ooma Office, and particularly the virtual receptionist feature, to route calls for me according to client needs and requests, and I also use it to send calls to my cell phone when I am not in the office.
- Virtual receptionist feature provides essential information to clients and routes calls appropriately
- Text messaging feature is great for clients who need to send quick communications
- Wireless, instant connectivity to their DP1 desk phone makes for easy setup
- Customer service available through chat essentially just tells you to call anyway, defeating the purpose
- Some text messaging features are problematic, such as how you can't block a contact
January 13, 2021
OOMA is the best value for the money!
Score 10 out of 10
Vetted Review
Verified User
We use Ooma Office full time in my business. I especially like, and appreciate, the ability to call out on my personal cell phone using the Ooma app and having the call appear that it is coming from my business!
- Virtual receptionist.
- Voicemail.
- Clear calling from the phone app.
- Fax.
- Call clarity.
- Online access to text messages.
December 30, 2020
Pharmacy Review
You get the benefits of a PBX phone system in a user friendly easy to program format providing full flexibility. The virtual assistant provides a much needed benefit to filter out, screen, and direct calls effectively and efficiently. Reliability and stability issues do arise but they can be fixed with a simple power cycle or a restart.
- Virtual Assistant
- Easy to program
- Easy to Set up
- Reliability
- Stability
- Troubleshooting efficiency
December 23, 2020
Ooma Office Review
Score 8 out of 10
Vetted Review
Verified User
We use Ooma Office for the entire office (all employees). It has helped greatly with our Customer Service department. The excellent various features are all extremely easy for me to set up and manage online on an individual user basis. The Virtual Receptionist helps so much with weeding out any telemarketers and also with connecting our customers, suppliers, and subcontractors to the employees they need to speak with. Everyone at the office really enjoys the Ooma Office system.
- Excellent selection of features
- Great customer service
- Wonderful technical support
- Could be a bit less expensive
- A few of our users who aren't as technologically advanced as others found the system overwhelming at first
- 4 of our new phones that came with our new system did not work and I had to ship them back for replacement units (all free of charge though)
December 05, 2020
Oooh Ooma!!
Ooma Office has made mobility a reality in our office. We are able to take calls from anywhere and keep in communication with each other as well. The features of this product are easy to use and customer support is exceptional. The set up of the equipment is easy and tech support is there to help you along the way 24/7.
- Mobility
- Call forwarding
- Virtual receptionist
- The app needs more functionality.
- No other issues to report room for improvement.
- No other issues to report room for improvement.
November 30, 2020
My happiness and joy at the simplicity of my Ooma Office experience.
I find the anonymity of using the cell phone app and not having to show my cell phone number for privacy reasons has been great. I really like my Ooma Office service. Their tech support has been wonderful always. I rarely fax but having the virtual fax number is great and I love how is goes to my email so I know I received a fax I was waiting for while being out of the office.
- Automated call forwarding.
- Virtual fax.
- Virtual receptionist.
- Cell phone app could be a little easier to use.
- Ooma Desktop needs some tweaking to make it more user friendly.
- I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
October 02, 2020
Ooma - Exceeding my expectations!
I recently switched my phone services to Ooma for my insurance agency. This move has increased my ability to be available for my customers and communicate more efficiently.
- Ease of installation
- Simple to use
- Great customer service
- Expandable
- More options for the Virtual Assistant feature
August 13, 2020
Dive Right In With 2 Feet!
We are using Ooma Office across our whole organization. We handle heavy volumes of phone calls daily. Our call volume per phone number averages around 200 daily. We receive different kinds of phone calls per day. Like all businesses, we need to focus on booking new customers. With Ooma Office, we are able to use virtual receptionists to guide a caller through different menu options so that their calls can be directed to the appropriate channels. Being able to do this allows us to focus on new clients and existing clients easily and more efficiently than before.
- Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
- AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
- Easy to use. Super simple to install and set up.
- The Sales team needs to be a little more organized and set up to answer questions for users who aren't familiar with how VOIP or IP systems work. It would have been nice to know all of the features and how things work from the get-go. We sat on the purchase for over 6 months because we couldn't get the answers we needed. Eventually, we just took a leap of faith (since there are no contracts) and boy-oh-boy are we glad we did it! Super happy Ooma customers.
- The mobile app always has poor audio issues for the caller. Not sure why. Maybe the physical device itself? Can't really chalk this one up to Ooma's fault, but perhaps their app needs improvement.
Score 7 out of 10
Vetted Review
Verified User
We use Ooma Office for the entire law firm. The digital fax number included with each number and the ability to reroute calls to their app have been incredibly useful. The ability to use the virtual receptionist to route calls has proven more useful than originally expected now that most of the staff is working remotely.
- The virtual receptionist.
- Digital faxing.
- The integration of the app is spotty.
- The web portal constantly logs you off even when you select “keep me logged in.”
- Setting up roll over ringing has been difficult and inconsistent.
Score 10 out of 10
Vetted Review
Verified User
We use Ooma for our business mainline, employee personal line, and virtual fax. I have it connected to my cell phone so I can receive and place calls "from the office" regardless of if I am at the office or at the beach. There is no degradation of quality versus a standard cell phone call. I never felt the need to look anywhere else.
- Their price is competitive.
- Very customizable and scalable.
- Exceptional sound quality.
- Their online user interface is a little cumbersome.
- You have to pay extra for a transcript of voicemails (but I love that voice mails are sent to my email so I can add the actual voice mail to project files).
July 31, 2020
Loving Ooma So Far
Score 9 out of 10
Vetted Review
Verified User
We use Ooma Office as our main phone line; it helps us manage calls, takes messages, and assists us in having all the information we need to call back a potential client or current client.
- Records and saves messages with the caller's phone number.
- Answers calls that I cannot get to because I am with a client or at court.
- Forwards calls to my cell phone that are not being answered in my office.
- Sometimes the connection is spotty or conversation is choppy/unclear.